Course Outline
ITIL 4® OVERVIEW
- Introduction to ITIL®
- Key Concepts of ITIL®
THE ITIL® FRAMEWORK
- The Four Dimensions of Service Management
- The ITIL® Service Value System
THE ITIL® GUIDING PRINCIPLES
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
THE ITIL SERVICE VALUE SYSTEM
- Governance
- The Service Value Chain
- Continual Improvement
KEY ITIL PRACTICES
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
OTHER ITIL PRACTICES AND PREPARING TO THE EXAM
- General Management Practices
- Service Management Practices
- Technical Management Practices
ITIL® training course on this website are offered by NobleProg Polska sp. z o.o. - ATO by AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Requirements
NA
Testimonials (7)
Trainer positive energy and experience
Maciej Fajer - Hemmersbach Central Support Sp. z o.o. Sp. kom.
Course - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
Exercises and communication
Aneta Mikos Augustynowicz - Hemmersbach Central Support Sp. z o.o. Sp. kom.
Course - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
Details in explanation of New phrases
Kamil - Hemmersbach Central Support Sp. z o.o. Sp. kom.
Course - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
Practical examples
Natalia C - Hemmersbach Central Support Sp. z o.o. Sp. kom.
Course - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
Interactions with trainer and trainer given examples to discussed topics
Adrianna Dziuba - Hemmersbach Central Support Sp. z o.o. Sp. kom.
Course - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
Trainer has cross-knowledge of other methods, not just ITIL.
Mikolaj Sojka - Hemmersbach Central Support Sp. z o.o. Sp. kom.
Course - ITIL Foundation V4® ( szkolenie akredytowane przez AXELOS z egzaminem PeopleCert )
A lot of examples that explained the material in a simple way. A very nice and enjoyable format.