Course Outline

Module 1: Why Agile Service Management?

Module 2: Agile Service Management

Module 3: Leveraging Related Guidance

Module 4: Agile Service Management Roles

Module 5: Agile Process Engineering

Module 6: Agile Service Management Artifacts

Module 7: Agile Service Management Events

Module 8: Agile Process Improvement

Requirements

PREREQUISITES

Some Familiarity with ITSM processes and Scrum is recommended.

 14 Hours

Testimonials (3)

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