Soft Skills Training in Ljubljana

This instructor-led, live training in Ljubljana (online or onsite) is aimed at beginner-level office managers who wish to learn knowledge and skills in filing techniques and documentation management.

By the end of this training, participants will be able to:

• Understand the principles of effective filing systems.
• Learn techniques for managing and controlling both physical and electronic documents.
• Develop skills in creating, maintaining, and archiving records.
• Apply best practices for documentation management to improve organizational efficiency.

This instructor-led, live training in Ljubljana (online or onsite) is aimed at beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

This instructor-led, live training in Ljubljana (online or onsite) is aimed at beginner-level sales and marketing professionals who wish to leverage neuroscience in their sales practices, ultimately leading to better customer interactions and increased sales success.

By the end of this training, participants will be able to:

• Understand the fundamental principles of neuroscience relevant to sales.
• Learn how to apply neuroscience to improve sales techniques and customer interactions.
• Develop skills to create compelling sales pitches based on neuropsychological insights.
• Gain insights into customer behavior and decision-making processes.
• Enhance emotional intelligence and rapport-building skills.

This instructor-led, live training in Ljubljana (online or onsite) is aimed at participants at all levels, including employees, team leaders, and HR professionals, who wish to understand workplace harassment, prevent it, and foster an inclusive and respectful workplace culture.

By the end of this training, participants will be able to:

• Understand what constitutes workplace harassment and its various forms.
• Identify behaviors that contribute to a respectful workplace.
• Respond effectively to harassment incidents.
• Recognize the legal and organizational policies surrounding harassment prevention.
• Promote a positive, inclusive, and respectful workplace culture.

This instructor-led, live training in Ljubljana (online or onsite) is aimed at beginner-level to intermediate-level subject-matter experts (SMEs) who wish to transition into instructor roles and improve their ability to train others effectively.

By the end of this training, participants will be able to:

• Understand how adult learning occurs and apply appropriate instructional methods.
• Organize training sessions effectively using structured planning techniques.
• Enhance communication skills for better knowledge transfer.
• Engage multi-generational audiences with customized training approaches.
• Develop workshops with clear objectives, dynamic content, and interactive teaching methods.
• Handle challenging training situations and difficult learners with confidence.
• Prepare, practice, and deliver impactful training sessions.

This instructor-led, live training in Ljubljana (online or onsite) is aimed at team leaders and members who wish to use PRISM Brain Mapping to discover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Obtain a strengthened understanding among team members through better knowledge of their behavior preferences and communication, strengths, needs, and work motivators.
• Discovery of team strengths and how to utilize them to increase efficiency in achieving goals.
• Find solutions to cooperation challenges, enabling the team to work more effectively.
• Increase job satisfaction for team members through analysis of how each can better utilize their strengths, and potential, and minimize stress factors at work.
• Have more effective diversity management in the team and better task alignment to people through discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
• Have a better understanding of the management style of the leader through discovering their leadership profile and its impact on the team.

This instructor-led, live training in Ljubljana (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.

By the end of this training, participants will be able to:

• Enhance customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Improve negotiation, innovation, and change management skills.

This course aims to improve public speaking skills of the trainees by practical exercises supported by relevant theory.

It's designed for everyone, mostly conference speakers and team-meeting presenters.

The course is dedicated to sales teams. It focuses on leveraging PowerPoint's functions that aid in the sales process, ie. how to show data effectively, how not to over-clutter slides, and what to focus on in a sales deck.

In an ever-evolving world of automation, AI, and digital acceleration, it’s not just our tools that are changing — it's how we think, relate, decide, and show up at work.

To thrive in this transformation, we must evolve the skills that make us irreplaceably human:

• Clear, grounded communication
• Critical, independent thinking
• Deep, trust-based collaboration
• Emotional resilience and presence

This high-impact workshop helps hybrid teams reclaim their voice, value, and confidence in a tech-enhanced workplace — without ever needing to “compete with the machine.”

The 2-days workshop attempts to equip technical and administrative professionals with the analytical and creative thinking competencies. In general, participants will sharpen their left-brain and right-brain thinking skills, and learn to apply them in various work related situations. Participants will many be familiarized with many proven techniques and tools that could be used to analyze, correlate, justify, and conclude information.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience​.

Change management is a process aimed at effectively implementing change within an organization to achieve desired goals and adapt to changing environments. It requires understanding the reasons why change is necessary and identifying areas that need modification, as well as clearly defining the objectives and benefits that the change will bring. Change management is a dynamic process that demands flexibility, openness to feedback, and readiness to adjust strategies based on people's reactions and changing conditions. It is also crucial to recognize that changes are not always easy, which is why it is important to create a plan that takes into account both organizational goals and individual needs during the change process.

Outcomes:

By the end of this course, participants will be able to:

• Understand the business drivers for change
• Know the best time to make changes
• Know how to prepare the organization for change
• Understand the psychology of change, what motivates people, how they will react to change and how to manage those reactions
• Be able to manage both the corporate and national cultural aspects of change
• Be able to produce stakeholder value through change
• Be able to apply a range of analytical tools to assist at each stage in change
• Know how to communicate change effectively

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

Target group

• Anyone in the organization who wants to improve their competencies, (attitude, knowledge, skills) in the area of sales psychology
• Salespeople and managers who want to improve their sales competencies
• Sales or customer service employees who are involved in the process of b2b or b2c sales
• Entrepreneurs who are in the business of selling services or products

EDUCATIONAL OBJECTIVE OF THE TRAINING:
The training prepares you to manage the sales process, with particular focusing on practical skills at all key stages of the process. Participants in the course will learn how they can influence the customer's buying process and their
sales process, at the different stages of both processes. The overarching result of the of the course will be an increase in sales skills. Participants will apply the knowledge acquired during the course and qualitative gains in key interpersonal skills, to
increase their effectiveness in sales.

Educational purpose of the training

• You will learn modern sales models, tools and techniques to use in b2b and b2c sales processes.
•  You will plan an effective sales strategy, using the models you have learned, tools and techniques, and you will describe the sequence of key events in your sales process that has the greatest impact on the sales outcome.
• You will raise to a higher level, the key interpersonal skills that will allow you to
• You will increase your effectiveness in sales.

Benefits of attending the training 
You will practice the models, tools and techniques you have learned, increasing your level of skills that have the greatest impact on your sales results.

The training will strengthen your knowledge

• From the area of sales psychology
• From the area of building an effective strategy and effective sales processes
• From the area of managing yourself in all key sales processes, which have the greatest impact on your sales goals

The training will strengthen skills in the area of 

• Selecting sales models, tools and techniques appropriate to the situational context
• Increasing your influence on the results achieved in sales
• The ability to build values and sales arguments
• The ability to select values and sales arguments that respond to the customer's needs and goals
• The ability to design the sales process, to determine the activities and behaviors that have the greatest impact on the outcome, at the different stages of your sales process
• The ability to select sales arguments that result in a business case and return on investment
• The ability to diagnose customer needs
• The ability to conduct a sales conversation, using the developed sales arguments to effectively influence the customer's buying process
• The ability to manage customer objections

Training will strengthen competencies

• Influencing, in the sales process, with the use of substantive arguments and business justification
• Reading the context of the situation and selecting the right models, tools and techniques
• Managing your actions in the main sales processes

The participants after the training

• Distinguishes and understands the specific conditions of customer behavior and actions, at the
• individual stages of the sales process, which allows him to effectively select adequate actions, thereby increasing his/her effectiveness in action, at the various stages of the sales process.
• Leads to the finalization of the sales conversation, which guarantees the satisfaction of the the needs of both parties to the transaction.
• Adopts a win-win attitude during the sale to satisfy the goals and needs of of both parties to the transaction, which influence the building of a long-term relationship with the customer
• Actively listens to and understands from what the positions expressed by the customer and the customer's needs and effectively collaborates with the customer to develop an agreement win-win in the sales process
• Selects adequate sales arguments to meet the needs, problems, goals business and personal interests of the customer, from which the greatest return on investment is derived for the customer
• Recognizes and counteracts customer pressure and manipulation.
• Effectively manages customer objections.
• Increases his/her effectiveness in acting at key stages of the sales process.
• Manages his actions effectively, in the main sales processes, thereby increasing its sales effectiveness.

“Most hybrid teams are coordinating. Few are truly connecting.”
Let’s fix that—with a proven experience that builds Emotional & Cultural Intelligence across teams and generations.

As workforces become more culturally diverse, emotionally complex, and physically distributed, traditional soft skills are no longer enough. This immersive experience fuses Cultural Intelligence (CQ), Emotional Intelligence (EQ), and Hybrid Collaboration Design into one high-impact, experiential learning journey.

Equip your teams to thrive across time zones, mindsets, and mindscapes.

The 5-day DesignThinkers Global Bootcamp provides a unique opportunity to learn from internationally recognized and highly experienced Service Design & Design Thinking practitioners. Under the guidance of our seasoned facilitators, familiarize yourself with the divergent/convergent model of the Double Diamond, and solidify your new Design Thinking mindset by practicing on a real-life project.

The Finance for Non-Finance Managers training is a highly sought-after program designed for professionals seeking a practical understanding of finance. This interactive 1-day training provides a comprehensive overview of key finance areas, supplemented by a course guide-book and numerous worked examples to facilitate learning. Upon completion, participants will receive a course completion certificate.

The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance proble​m

Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.

This Mentoring training course will help to fill the gap and deliver guidelines that are useful for anyone in a mentoring relationship.

This instructor-led, live training in Ljubljana (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

The training is intended for managers, HR specialists and everyone who is responsible for conducting appraisal interviews with employees.

Thanks to participation in the training Managers:

• appreciate the importance of evaluating employees,
• learn to use the evaluation system to build motivation and commitment,
• will be perceived as fair judges,
• learn to have difficult conversations with employees,
• they will learn what standards of behavior they should present during evaluation interviews,
• learn about their strengths and weaknesses in the field of communication and receive improvement tools,
• will increase the sense of self-confidence in contacts with subordinates and in difficult situations.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

The aim of the training will be to review and improve the competencies necessary to achieve business goals, both in terms of individual and team work, especially through the participants' acquisition of skills such as: - Building an effective style of communicating with others - Practical diagnosis of communication barriers and techniques for actively preventing their occurrence - The ability to effectively exert influence and persuasion - Changing one's own attitudes and modeling constructive behavior (e.g. assertive attitude).

This course provides participants with the essential knowledge and skills needed to design, deliver, and manage effective training programs for adult learners. By exploring how adults learn, the stages of training delivery, and strategies for handling challenges, participants will be able to create engaging learning experiences that meet the diverse needs of their groups.

Through practical techniques, reflection, and real-world examples, participants will strengthen their ability to design structured programs, adapt communication styles, and manage group dynamics effectively.

Course Overview

The target audience for this course comprises mid-level and senior managers who already possess some negotiation experience. Our goal is to develop more advanced methods to make us more effective negotiators. This course builds on the participants' existing knowledge to further enhance their skills and transform them into stronger, more experienced negotiators.

A win-win strategy focuses on finding solutions where both parties feel successful, rather than just concentrating on individual needs. This approach helps establish long-term relationships and partnerships—including with clients, suppliers, and within our own organizations—which lay a positive foundation for future negotiations. If you dominate in negotiations but later find that you still need to work with the same organization, future business will become difficult.

We aim to help senior managers leverage their strengths and experiences to further develop their natural abilities and use practical negotiation frameworks. You will learn to approach every negotiation with a plan and gain the knowledge and confidence to achieve your goals. This highly interactive and engaging course teaches negotiation skills from some of the world's top business schools.

Learning Outcomes:

Upon completion of this course, participants will be able to:

• Conduct fact-based negotiations and achieve positive outcomes.
• Engage in negotiation planning, such as leaving room for concessions to achieve favorable results.
• Set negotiation goals and BATNAs (Best Alternative to a Negotiated Agreement).
• Understand emotional intelligence and non-verbal communication and their importance.
• Know when to negotiate and when to walk away.
• Learn techniques to enhance persuasiveness.
• Seek common ground with negotiation counterparts.
• Use empathy to understand the other party's perspective and resolve issues.
• Learn behavioral styles to gain an advantage.
• Distinguish between “interests” and “positions.”
• Identify and respond to manipulative tactics.
• Minimize and resolve conflicts.
• Understand how to effectively negotiate with different personality types.
• Learn the four steps of the negotiation process.
• Master various bargaining techniques and strategies to create win-win opportunities and move negotiations from bargaining to closure.

By the end of the course, participants will have mastered effective negotiation techniques and laid a solid foundation for future business relationships.

Course Format

This course employs structured discussions, brainstorming, analysis, problem-solving, role-plays and simulations, lectures, and case studies as teaching methods.

Participants will actively engage at every stage.