Soft Skills Training in Ljubljana

This instructor-led, live training in Ljubljana (online or onsite) is aimed at beginner-level office managers who wish to learn knowledge and skills in filing techniques and documentation management.

By the end of this training, participants will be able to:

• Understand the principles of effective filing systems.
• Learn techniques for managing and controlling both physical and electronic documents.
• Develop skills in creating, maintaining, and archiving records.
• Apply best practices for documentation management to improve organizational efficiency.

This instructor-led, live training in Ljubljana (online or onsite) is aimed at beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

This instructor-led, live training in Ljubljana (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.

By the end of this training, participants will be able to:

• Enhance customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Improve negotiation, innovation, and change management skills.

In an ever-evolving world of automation, AI, and digital acceleration, it’s not just our tools that are changing — it's how we think, relate, decide, and show up at work.

To thrive in this transformation, we must evolve the skills that make us irreplaceably human:

• Clear, grounded communication
• Critical, independent thinking
• Deep, trust-based collaboration
• Emotional resilience and presence

This high-impact workshop helps hybrid teams reclaim their voice, value, and confidence in a tech-enhanced workplace — without ever needing to “compete with the machine.”

This instructor-led, live training in (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This course offers a comprehensive and practical introduction to the phenomenon of burnout, one of the most pressing challenges in modern workplaces. Participants will explore the difference between stress and burnout, identify personal and professional risk factors, and learn how to recognise early signs of exhaustion — both in themselves and in others.

Through guided reflection, self-assessment tools, and group discussions, the programme encourages participants to develop awareness, resilience, and personal coping strategies. It also highlights the role of organisations and leaders in creating a supportive environment that prevents burnout and promotes psychological wellbeing.

The session combines theory, self-diagnosis, and practical exercises to ensure that every participant leaves with a clear action plan for maintaining balance and energy in their professional life.

TARGET GROUP:

• Anyone in the organization who wants to improve their competencies, (attitude, knowledge, skills) in the area of business negotiations.
• Sales and customer service employees who negotiate with contractors.
• Entrepreneurs who negotiate with contractors.

EDUCATIONAL PURPOSE OF THE TRAINING:

The training will prepare you to negotiate with all stakeholders, with particular
taking into account practical skills in the area of negotiation, focused on
cooperation. By participating in the training, participants will gain greater influence and control over the
the various stages of the negotiation process. The overriding result of the training will be
effectively conduct negotiations, the purpose of which is to conclude an agreement that
satisfies the interests of the parties to the negotiation process, for the elaboration of which the participants
will use the interpersonal skills acquired during the training.

OBJECTIVES OF PARTICIPATION IN THE TRAINING:

• You will learn modern negotiation strategies and techniques that you will use in business negotiation processes.
• You will plan an effective negotiation strategy, using the models you have learned, sequence of key events for the upcoming business negotiations that are important to you.
• You will upgrade key skills that will allow you to more quickly and more easily make agreements with others and achieve your negotiation goals.

BENEFITS OF ATTENDING THE TRAINING:

You will practice the strategies and techniques you have learned, increasing your skill level, that have the greatest impact on the outcome of negotiations.

TRAINING WILL STRENGTHEN YOUR KNOWLEDGE:

From the area of psychology of leadership, communication and business negotiation.

THE TRAINING WILL STRENGTHEN SKILLS IN THE AREA OF:

• Selection of negotiation strategies and techniques adequate to the situational context.
• Exerting influence in the business negotiation process.
• The skill of constructive confrontation, in the process of business negotiations.
• The ability to enforce concluded agreements and business contracts.
• The ability to manage one's emotions, (especially under stress) during the process of negotiations.
• The ability to select arguments, logical and rational, from which the business justification.
• The ability to explain cause and effect, enriched with arguments emotional, to effectively influence a change in people's beliefs and actions.

THE TRAINING WILL STRENGTHEN COMPETENCIES:

• Influencing in the business negotiation process
• Reading the context of a negotiation situation
• Taking control of a negotiation situation to be able to achieve your goal negotiation
• Thinking critically, (cause and effect) about the sequence of events in the process of negotiation
• Discovering the truth (rational cause-effect analysis based on facts) in a negotiations

Change management is a process aimed at effectively implementing change within an organization to achieve desired goals and adapt to changing environments. It requires understanding the reasons why change is necessary and identifying areas that need modification, as well as clearly defining the objectives and benefits that the change will bring. Change management is a dynamic process that demands flexibility, openness to feedback, and readiness to adjust strategies based on people's reactions and changing conditions. It is also crucial to recognize that changes are not always easy, which is why it is important to create a plan that takes into account both organizational goals and individual needs during the change process.

Purpose

The need for individuals with strong business acumen, interpersonal skills, and leadership capabilities has never been greater. This course aims to equip professionals from all specialisms with the knowledge and skills needed to collaborate and communicate effectively.

Mastering Communication and Collaboration aims find common ground between specialist, and non-specialist individuals to improve communication in all areas of the business. It incorporates actionable strategies and real-world examples and tips, and will help you improve your skills and become a more effective communicator and collaborator - whether you're an aspiring leader or an experienced professional.

The purpose of the course is to help attendees become more effective in their professional lives by supplementing technical 'hard skills' with essential 'soft skills'. Attendees will

• be better able to integrate themselves into organisations through understanding the dynamics of organisations outside specialist functions
• learn how to best to collaborate and communicate technical issues to the mutual benefit of speaker and listener
• Be better able to deliver specialist information to lay audiences

Format of the Course

• Interactive lecture and discussion.
• Interactive problem-solving sessions.

Course Customisation Options

• To request a customised training for this course, please contact us to arrange.

The training allows you to learn in practice the aspects of collaboration in a project team. Through the perspective of
modern model of cooperation Participants will have the opportunity to familiarize themselves with aspects of formulating and
conveying information, establishing rules of cooperation, receiving/transferring delivered work, as well as with the
aspects of effective communication, motivation and their importance for success in the team work.
The training is dedicated to those interested in development of competencies in managing a project team.
The training consists of a substantive part, workshops, practical examples.

As the pace of change accelerates with digital business and Business 3.0, organization boundaries and alliances are constantly shifting.  To survive and thrive in this new knowledge economy, teams and individuals need to learn how to resolve conflict more effectively while maintaining long term relationships. Unfortunately, most professionals receive very little education in effective conflict resolution, leading to situations where conflict is either avoided, responses are passive agressive, or even worse, schoolyard bullying becomes the dominent means of winning conflict.

This instructor-led, live training (onsite or remote) is aimed at executives, leaders, teams and business individuals who wish to learn how to resolve conflict using practical, simple to follow yet highly effective conflict models.  By the conclusion of the course, you will have experience with 14 powerful plug-and-play tools that can help you resolve conflict while maintaining positive relationships in the workplace.

By the end of this training, participants will be able to:

• Identify the 5 stages of effective conflict resolution.
• Agree how to deal with conflict before it starts 
• Manage themselves positively through conflict. 
• Work with proven methods to resolve conflict faster and more effectively
• Rehearse conflict to achieve a better outcome
• Learn from conflict to approach future conflicts differently.

The program includes simulations, role playing activities, and interactive workshops to give you the necessary practical experience.  The course has an empahsis on fun, interactive, practical, visual and analogy based learning to help embed the models while moving at a fast pace.  You can expect to hear about topics ranging from buildings, to emotions, to preparing your conflict dish, to lemmings, leading 20th Century pyschologists, Harvard Business models, Yogic breathing, kidnapping, rice, chairs and Les Miserables.   

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Target group

• Anyone in the organization who wants to improve their competencies, (attitude, knowledge, skills) in the area of sales psychology
• Salespeople and managers who want to improve their sales competencies
• Sales or customer service employees who are involved in the process of b2b or b2c sales
• Entrepreneurs who are in the business of selling services or products

EDUCATIONAL OBJECTIVE OF THE TRAINING:

The training prepares you to manage the sales process, with particular focusing on practical skills at all key stages of the process. Participants in the course will learn how they can influence the customer's buying process and their sales process, at the different stages of both processes. The overarching result of the of the course will be an increase in sales skills. Participants will apply the knowledge acquired during the course and qualitative gains in key interpersonal skills, to increase their effectiveness in sales.

Educational purpose of the training

• You will learn modern sales models, tools and techniques to use in b2b and b2c sales processes.
• You will plan an effective sales strategy, using the models you have learned, tools and techniques, and you will describe the sequence of key events in your sales process that has the greatest impact on the sales outcome.
• You will raise to a higher level, the key interpersonal skills that will allow you to
• You will increase your effectiveness in sales.

Benefits of attending the training

You will practice the models, tools and techniques you have learned, increasing your level of skills that have the greatest impact on your sales results.

The training will strengthen your knowledge

• From the area of sales psychology
• From the area of building an effective strategy and effective sales processes
• From the area of managing yourself in all key sales processes, which have the greatest impact on your sales goals

The training will strengthen skills in the area of

• Selecting sales models, tools and techniques appropriate to the situational context
• Increasing your influence on the results achieved in sales
• The ability to build values and sales arguments
• The ability to select values and sales arguments that respond to the customer's needs and goals
• The ability to design the sales process, to determine the activities and behaviors that have the greatest impact on the outcome, at the different stages of your sales process
• The ability to select sales arguments that result in a business case and return on investment
• The ability to diagnose customer needs
• The ability to conduct a sales conversation, using the developed sales arguments to effectively influence the customer's buying process
• The ability to manage customer objections

Training will strengthen competencies

• Influencing, in the sales process, with the use of substantive arguments and business justification
• Reading the context of the situation and selecting the right models, tools and techniques
• Managing your actions in the main sales processes

The participants after the training

• Distinguishes and understands the specific conditions of customer behavior and actions, at the individual stages of the sales process, which allows him to effectively select adequate actions, thereby increasing his/her effectiveness in action, at the various stages of the sales process.
• Leads to the finalization of the sales conversation, which guarantees the satisfaction of the the needs of both parties to the transaction.
• Adopts a win-win attitude during the sale to satisfy the goals and needs of of both parties to the transaction, which influence the building of a long-term relationship with the customer
• Actively listens to and understands from what the positions expressed by the customer and the customer's needs and effectively collaborates with the customer to develop an agreement win-win in the sales process
• Selects adequate sales arguments to meet the needs, problems, goals business and personal interests of the customer, from which the greatest return on investment is derived for the customer
• Recognizes and counteracts customer pressure and manipulation.
• Effectively manages customer objections.
• Increases his/her effectiveness in acting at key stages of the sales process.
• Manages his actions effectively, in the main sales processes, thereby increasing its sales effectiveness.

“Most hybrid teams are coordinating. Few are truly connecting.”
Let’s fix that—with a proven experience that builds Emotional & Cultural Intelligence across teams and generations.

As workforces become more culturally diverse, emotionally complex, and physically distributed, traditional soft skills are no longer enough. This immersive experience fuses Cultural Intelligence (CQ), Emotional Intelligence (EQ), and Hybrid Collaboration Design into one high-impact, experiential learning journey.

Equip your teams to thrive across time zones, mindsets, and mindscapes.

The 5-day DesignThinkers Global Bootcamp provides a unique opportunity to learn from internationally recognized and highly experienced Service Design & Design Thinking practitioners. Under the guidance of our seasoned facilitators, familiarize yourself with the divergent/convergent model of the Double Diamond, and solidify your new Design Thinking mindset by practicing on a real-life project.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

The Finance for Non-Finance Managers training is a highly sought-after program designed for professionals seeking a practical understanding of finance. This interactive 1-day training provides a comprehensive overview of key finance areas, supplemented by a course guide-book and numerous worked examples to facilitate learning. Upon completion, participants will receive a course completion certificate.

This instructor-led, live training in Ljubljana (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicates clearly and consistently,
• adapts communication to the recipient,
• handles difficult conversations,
• builds authority through communication,
• effectively conveys complex information.

This course provides an introduction to the skills of influencing others and negotiating. It covers the processes and techniques to positively influence those around you and leads on to cover negotiating in the workplace.

Course Benefits

By the end of the program, participants will be able to:

Explain the key principles of influencing

Identify situations at work to apply influencing techniques 

Negotiate with confidence

Apply the win-win principle to negotiations

Prepare and deliver negotiations through a stepped process

Who Should Attend

This course is an introduction suitable for anyone whose role involves negotiation, this could include: management, sales, marketing, business development and customer care.

The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance proble​m

Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.

Mental Health Facilitator is an international program developed by World Health Organization (WHO) in collaboration with a number of NGOs from all over the world. This program is the first step for information and help, as a first aid kit dedicated to all people who want to learn and recognize the basics of mental and emotional health and provide immediate support.

The instructor-led, live workshop is aimed at people who care for those around and want to be able to really help, understanding the needs of them, at people who wish to apply the principals of mental health to achieve intense personal and professional development and improvement, for deal better with everyday challenges and difficult situations.

By the end of this training, participants will be able to:

• identify mental health problems and make recommendations
• quickly manage difficult life situations with an optimal consumption of resources
• increase the quality of life in the professional and family context
• improve your skills of empathic communication and effective interpersonal relations
• understand stressors and how they can lead to behavioral changes
• recognize problems before they escalate

Format of the course:

• interactive lecture and discussion
• lots of exercises and practice

Course Customization Options:

• to request a customized training for this course, please contact us to arrange

The training is intended for managers, HR specialists and everyone who is responsible for conducting appraisal interviews with employees.

Thanks to participation in the training Managers:

• appreciate the importance of evaluating employees,
• learn to use the evaluation system to build motivation and commitment,
• will be perceived as fair judges,
• learn to have difficult conversations with employees,
• they will learn what standards of behavior they should present during evaluation interviews,
• learn about their strengths and weaknesses in the field of communication and receive improvement tools,
• will increase the sense of self-confidence in contacts with subordinates and in difficult situations.

There are many different ways in which we influence and are influenced in all the interactions of our daily lives, and most of these phenomena take place unconsciously.
The objective of this training is to discuss negotiation strategies, psychological and behavioral principles of persuasion and the 7 most important steps to improve your negotiation skills.

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for:

• Themselves
• Their colleagues (peers)
• Their bosses
• Their team members
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others' behaviour
• Understand the strengths and weaknesses of the various communications media available
• Appreciate how to manage, motivate and develop their team members
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

The aim of the training will be to review and improve the competencies necessary to achieve business goals, both in terms of individual and team work, especially through the participants' acquisition of skills such as: - Building an effective style of communicating with others - Practical diagnosis of communication barriers and techniques for actively preventing their occurrence - The ability to effectively exert influence and persuasion - Changing one's own attitudes and modeling constructive behavior (e.g. assertive attitude).

This practical training is designed to help participants better understand how they manage their time and workload, and to improve their overall productivity in daily work.

The course is built around the idea that time is a limited resource and focuses on shifting from a reactive way of working to a more structured approach based on planning and prioritisation.

This 1-1 live training (online) in Ljubljana is aimed at everyone who wish to get more structure and productivity in their job.

By the end of this training, participants will be able to:

• Get more in life.
• Control their time.
• Get their focus back.
• Plan their week effectively.
• Know how to deal with stress.

We often think we need to learn a new process, tip or trick in order to impress someone, get promoted or produce excellence. However, usually we need to change our beliefs. Our beliefs are chronic thoughts that we think often that then subconsciously restrict and control how we act.

This short course shows how to hack your behaviours by jumping to the belief part of the cycle not the behaviour part - that will naturally follow.

We mistakenly believe - we act a certain way (do), which gives us these great results (get) and then we gain the ability to 'be' this new person (be.) However, the reality is we need to become the person fist - adopt the standards and worldview/beliefs of that person and then our behaviours (actions) will naturally fall in line and the improved results will follow.